Orders and Shipping
When will my order be shipped?
All cancellation or modification requests must be made within 24 hours of placing the order. Unfortunately, we cannot accommodate any requests made after that period, as the artwork will have already been shipped directly to your address or to our production studio.
Limited-time editions are produced and authenticated after the launch, which means they will take longer to arrive. An estimate will be provided during checkout on a case-by-case basis.
How will my order be packaged?
We ship all our artworks in custom-made packaging designed to ensure safe arrival. A certificate of authenticity (where applicable) is included in the box. Shipping labels and customs documents are affixed to the outside. Please handle with care during opening and unpacking. We recommend using the gloves provided to handle your artwork.
Note that if you order more than one unframed print, your artworks may be shipped in the same box. Framed prints will arrive in their own box. If you’d like us to ship your order to multiple addresses, please contact us, and we’ll be happy to assist.
How much does shipping cost?
Shipping costs depend on the size, weight, and destination of your piece. Shipping fees are calculated before checkout and included in the total cost of your order. All orders are shipped using our selected premium couriers.
Do you ship internationally?
YES! We ship internationally using selected global couriers.
Please note that international orders may be subject to applicable customs duties of the destination country. Customs duties must be paid upon arrival and are in addition to shipping and handling fees. Unfortunately, as customs duties are government taxes, we cannot discount or refund these costs.
If your country is not an option at checkout, please email us at customer@filippotincolini.com, and we’ll contact our couriers directly to get a delivery quote.
How are goods declared for international orders?
We declare all shipments as limited edition artworks, based on the nature of the ordered piece. We will declare the amount paid for the artwork.
We cannot mark your shipment as a gift.
My order is being shipped to the U.S. Do I need to complete the CBP 5106 form?
Yes, but only if this is your first order from Our Studio S.r.l. being shipped to the United States.
If you have previously received an order from Our Studio S.r.l. shipped to the U.S. and have already completed the form, you won’t need to do it again.
What is the CBP 5106 form?
This is a form you will need to complete the first time you receive an order from Our Studio S.r.l. shipped to the U.S.
All goods valued over $2,500 imported into the U.S. require formal entry by U.S. Customs and Border Protection and must be assigned to a registered importer, which is you as the buyer of the artwork.
Once you submit this form, you will be known as a Registered Importer, meaning the process will be much faster next time you do it.
The only way to register as a registered importer is to complete the CBP 5106 form. Unfortunately, this process is outside of Our Studio S.r.l.’s control as it is a matter between each importer and U.S. Customs. However, we are here to assist and guide you as much as possible. When you order a piece from Our Studio S.r.l. and add a U.S. shipping address, we’ll email you with further information on completing this form. You can also contact us at customer@filippotincolini.com.
Is my order insured while being shipped to me?
We always assess the value of the artwork to determine the insurance requirements in case something goes wrong during delivery. Rest assured, our fantastic support team will be here to assist you!
Will I be charged customs duties and taxes by my country’s customs?
We ship all artworks from our location in Italy.
We charge VAT for shipments to EU addresses at the local rate. When an EU-based customer checks out, VAT will be displayed automatically.
If you are purchasing artworks for a VAT-registered company, contact us in advance, and we can provide a VAT-exempt invoice.
Customs duties
Shipping artworks outside the EU is often subject to customs duties. The amount taxed varies depending on the artwork and the customs laws in the destination country.
This allows us to charge the local rate and avoid delays at the border.
How long will shipping take?
We ship all orders with our standard service using premium global couriers. If you need express shipping, please contact us directly, and we can arrange it.
Most shipments are delivered within 3-7 business days, depending on the location. Please contact us via the site chat or email customer@filippotincolini.com, and we’ll provide more information where possible.
Is the price displayed inclusive of VAT?
VAT is only required when shipping to an address within the EU and will be charged at the local VAT rate.
When browsing from a European Union country, prices are displayed inclusive of VAT.
If you are purchasing artworks for a VAT-registered company, contact us in advance, and we can provide a VAT-exempt invoice.
Where are the artworks shipped from?
We ship all artworks from our location in Italy.
Which couriers do you use?
We use FedEx, DHL, and TNT, along with carefully selected fine art shipping companies to ensure your artwork arrives in perfect condition.
Terms of Sales
Goods, Pricing, and Availability
We make every reasonable effort to ensure that all images and descriptions of products available from us correspond to the actual products. Please note, however, that product images are for illustrative purposes only. There may be slight variations in color between a product’s image and the actual product sold. Images and/or descriptions of packaging are for illustrative purposes only, and the actual packaging of goods may vary.
We cannot guarantee that goods will always be available. Stock indications are provided on our site where possible; however, such indications may not always be accurate.
We reserve the right to alter prices and to add, modify, or remove special offers from time to time and as necessary.
Shipping and framing costs are not always included in the displayed price of goods on our site. Delivery and framing options and their respective fees will be presented to you as part of the ordering process.
Please note that international orders may be subject to applicable customs duties of the destination country. These duties are your responsibility, the customer’s. Customs fees must be paid upon arrival and are in addition to shipping and handling costs. We cannot discount or refund these costs.
Orders
Our site will guide you through the ordering process. Before submitting your order, you will have the opportunity to review and amend it. Please ensure that you have checked your order carefully before submitting it.
If you provide incorrect or incomplete information during the ordering process, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to request corrections. If you do not provide accurate or complete information within a reasonable time following our request, we will cancel your order. If we incur any costs due to incorrect or incomplete information, we may pass them on to you. We may share your contact details with the artist whose work you are purchasing unless you request us not to at the time of purchase by emailing us at customer@filippotincolini.com.
Our Studio S.r.l. reserves the right to refuse or cancel orders for any reason. In the unlikely event that we do not accept or are unable to fulfill your order, we will notify you via email to the address provided when the order was placed. If payment has been taken, such sums will be refunded to you as soon as possible and, in any case, within 30 days.
Payment and Refunds
Payment for goods and any related delivery charges must always be made in advance and will be requested during the ordering process.
Any refunds due will be made using the same payment method you used when ordering the goods. The refund for returned goods will be made within 14 days of receiving the goods at our warehouse. Our Studio S.r.l. accepts no responsibility for any charges that may be applied by your payment provider as part of the transaction.
Delivery
All products purchased through our site will typically be shipped from our warehouse within 4 weeks of the order; however, this may take slightly longer, especially in the case of pre-ordered or framed works. We will always keep you informed of any delays during this period.
We ship all orders with our standard service using premium global couriers.
If, for any reason, we are unable to deliver the goods to your chosen delivery address, we will leave a note to inform you that the goods have been returned to our premises with instructions on how to arrange redelivery. If you fail to collect the goods or arrange redelivery, we will contact you for further instructions. We may charge you for storage and redelivery costs. If we cannot contact you despite reasonable efforts, or we are unable to arrange redelivery or collection, we may terminate the contract.
The delivery will be considered complete, and the responsibility for the goods will pass to you once we have delivered the goods to the address you provided. Ownership of the goods passes to you once we have received full payment of all amounts due, including any applicable shipping charges.
Defective, damaged, or incorrect goods
If the products you purchased are not compliant, for example, if they are defective, damaged upon receipt, or you receive incorrect products or products at the wrong price, please contact us at customer@filippotincolini.com.com as soon as reasonably possible to inform us and report the defect, damage, or error and arrange for a refund, repair, or replacement.
From the day you receive the goods, you have the right to reject the goods within 30 calendar days and receive a full refund if they do not meet the aforementioned conditions. Please note that you will not be entitled to make claims under this clause if we informed you about the defect(s), damage, or other issues with the goods before purchase.
Cancellation and return of goods if you change your mind
All cancellation or modification requests must be made within 24 hours of the order. Unfortunately, we cannot accommodate any requests made after this period, as the artwork will have already been shipped directly to your address or to our production studio and framing partners.
If you are not satisfied with your purchase and would like to return it, please let us know within 14 days of receiving the delivery. You can contact us at customer@filippotincolini.com.com and we will assist you in arranging the return shipment.
We cannot offer refunds for framing or delivery costs, and we can only process returns for artwork in perfect condition, including the certificate of authenticity and any other items in the package, if applicable. Our Studio S.r.l. will not be able to refund any duties paid by you upon importation through local customs.
Our responsibility to customers
We will be liable for any foreseeable loss or damage you may suffer as a result of our breach of these Terms of Sale or our negligence. We will not be responsible for any loss or damage that is not foreseeable.
We will not be liable for any failure or delay in fulfilling our obligations where such failure or delay results from any cause beyond our reasonable control. If such an event occurs, we will inform you as soon as reasonably possible and take all reasonable steps to minimize the delay.
Transfer of obligations
We may transfer (assign) our obligations and rights under these Terms of Sale (and the Contract, where applicable) to a third party. This may happen, for example, if we sell our business. In such cases, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected.
Returns and Refunds
Can I change my mind after placing an order?
If you have changed your mind shortly after placing an order, you can contact us by sending an email to customer@filippotincolini.com.com.
Can I cancel or make changes to my order?
We carefully inspect every piece of artwork before shipment. All of our frames are custom-made, so if you purchase a framed print, we will also need time to arrange this. Generally, orders will be shipped within 2-4 weeks.
My artwork has arrived and is not what I expected. What can I do?
If your artwork arrives and does not meet your expectations, or if you receive an incorrect shipment, please contact us via email at customer@filippotincolini.com.com as soon as reasonably possible. In these cases, you will have 14 days to report the issue to us. If appropriate, we will be happy to arrange a refund, repair, or replacement.
Please note that you will not be entitled to file a complaint under this clause if you were informed of the reason for the complaint before purchase.
What is your return policy?
Once your artwork has arrived, you have 14 days to let us know if you are not 100% satisfied and would like a refund. You can contact us at customer@filippotincolini.com.com.
We are only able to process refunds for artworks returned in perfect condition and in their original packaging, with the accompanying documentation attached, including the certificate of authenticity and any other items inside the box, if applicable.
For all returns, we will arrange door-to-door pickup, which we will coordinate with you directly following your request. A tracking number will be provided. Please do not book your own courier as this will not be tracked by our system and may result in your order not being eligible for a refund.
Once the artwork has been safely received, we will process the refund. The refund for returned goods will be made within 14 days of its arrival at our warehouse. All refunds will be issued through the original payment method and may take 5-10 days to appear in your account.
You will be refunded the price of the artwork, minus handling fees. The exact amount varies depending on the size, weight, and location.
Our Studio S.r.l. will not be able to refund any import duties paid by you upon importation through local customs. In some cases, you may be able to claim these costs back from local tax authorities.
Am I entitled to a replacement or return?
Artworks must be returned in perfect condition, including their original packaging and the certificate of authenticity received with the artwork, if applicable. We are unable to accept returns without the certificate of authenticity.